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Customer Experience Certified Expert – CXCE

Summary

The customer experience is differential key element in deciding consumer choice in a globalized market, competitive, and demanding. For this reason companies are orienting their efforts to improve the customer experience in all life cycle.

This focus requires trained professionals with up-to-date knowledge and tools that enable them to implement these deployments effectively and efficiently.

Main subjects

  • Know key tools for identify customer needs
  • Build empathy with the client
  • Develop customer communication skills
  • Integrate customer orientation into all processes and management of a organization
  • Identify experience types for customers
  • Align the company’s strategy with customer experience results

 

 

Secure payment | JOIN US $200

Who is this certification for?

This Certification focuses on key people in Customer Experience and Management Departments, Commercial, Trade Marketing, Digital Transformation, Marketing, Branding, Communication, User Experience Designers, Services and Products and, in general, all those who wish to promote a unique service experience and WOW effect, as a value proposition for their customers.

Prerequisites

The following prerequisites are not specific for entry to the examination however are highly recommended for those who intend to take the exam:

Successful completion of Customer Experience Certified Expert – CXCE training. You can find a list of our accredited training organizations at Our Partners

 

Exam Details

Exam Name:

Customer Experience Certified Expert – CXCE Exam

Exam Format:

Multiple-choice questions
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Exam Delivery:

Web-based (single-browser), closed book, no outside assistance, timed
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Exam Duration:

Once the exam begins, candidates have 1 hours (60 minutes) to complete the exam
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Number of Questions:

40

Passing Score:

65%
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Available languages:

Spanish

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