Customer Experience Certified Expert is a key differential element in deciding consumer choice in a market as globalized, competitive, and demanding as today. That is why companies are increasingly orienting their efforts towards improving the experience of their customers not only when using their products or services, but also during the previous moment, during and post. This change requires trained professionals, trained with up-to-date knowledge and tools that allow them to carry out these implementations effectively and efficiently.

• Know key tools capable of identifying customer needs.
• Develop empathy with our client.
• Communicate with our customers by understanding their true purchasing motivations.
• Building lasting customer relationships.
• Integrate customer orientation into all an organization’s management processes.
• Identify the kind of experience we’re offering our customers.
• Align the company’s strategy with the results of the customer experience.

The following prerequisites are not specific for entry to the examination however are highly recommended for those who intend to take the exam: Successful completion of Customer Experience Certified Expert training. You can find a list of our accredited training organizations at Our Partners