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Customer Experience
Certified Expert

Summary

Customer Experience Certified Expert is a key differential element in deciding consumer choice in a market as globalized, competitive, and demanding as today. That is why companies are increasingly orienting their efforts towards improving the experience of their customers not only when using their products or services, but also during the previous moment, during and post. This change requires trained professionals, trained with up-to-date knowledge and tools that allow them to carry out these implementations effectively and efficiently.

Main subjects

  • Know key tools capable of identifying customer needs.
  • Develop empathy with our client.
  • Communicate with our customers by understanding their true purchasing motivations.
  • Building lasting customer relationships.
  • Integrate customer orientation into all an organization’s management processes.
  • Identify the kind of experience we’re offering our customers.
  • Align the company’s strategy with the results of the customer experience.

 

 

Secure payment | JOIN US $150

Who is this certification for?

This course focuses on important people in Customer Experience and Management Departments, Commercial, Trade Marketing, Digital Transformation, Marketing, Branding, Communication, User Experience Designers, Services and Products and, in general, all those who wish to promote a unique service experience and WOW effect, as a value proposition for their customers.

Prerequisites

The following prerequisites are not specific for entry to the examination however are highly recommended for those who intend to take the exam: Successful completion of Customer Experience Certified Expert training. You can find a list of our accredited training organizations at Our Partners

Exam Details

Exam Name:

Customer Experience Certified Expert – CXCE

Exam Format:

Multiple-choice questions
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Exam Delivery:

Web-based (single-browser), closed book, no outside assistance, timed
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Exam Duration:

Once the exam begins, candidates have 1 hour to complete the exam
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Number of Questions:

40

Passing Score:

65%
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Available languages:

Spanish

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