Customer Experience Certified Expert – CXCE
Summary
The customer experience is differential key element in deciding consumer choice in a globalized market, competitive, and demanding. For this reason companies are orienting their efforts to improve the customer experience in all life cycle.
This focus requires trained professionals with up-to-date knowledge and tools that enable them to implement these deployments effectively and efficiently.
Main subjects
- Know key tools for identify customer needs
- Build empathy with the client
- Develop customer communication skills
- Integrate customer orientation into all processes and management of a organization
- Identify experience types for customers
- Align the company’s strategy with customer experience results
Who is this certification for?
This Certification focuses on key people in Customer Experience and Management Departments, Commercial, Trade Marketing, Digital Transformation, Marketing, Branding, Communication, User Experience Designers, Services and Products and, in general, all those who wish to promote a unique service experience and WOW effect, as a value proposition for their customers.Prerequisites
The following prerequisites are not specific for entry to the examination however are highly recommended for those who intend to take the exam:
Successful completion of Customer Experience Certified Expert – CXCE training. You can find a list of our accredited training organizations at Our Partners
Exam Details
Exam Name:
Customer Experience Certified Expert – CXCE Exam
Exam Format:
Multiple-choice questions
Exam Delivery:
Web-based (single-browser), closed book, no outside assistance, timed
Exam Duration:
Once the exam begins, candidates have 1 hours (60 minutes) to complete the exam
Number of Questions:
40
Passing Score:
65%
Available languages:
Spanish
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