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$150.00
The certification that validates your ability to plan, conduct, report and follow up internal audits of a Service Management System in accordance with ISO/IEC 20000-1:2018 and the ISO 19011:2018 auditing principles. The SMS internal auditor verifies objectively and based on evidence that the service management system complies with ISO/IEC 20000-1:2018 and is effective: audits clauses 4 to 10 and the clause 8 operational processes, documents findings and nonconformities, reports to management, follows up corrective actions and prepares the organization for the certification audit.
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This certification is designed for IT professionals, internal auditors, IT service managers, consultants, and process owners who want to develop the skills to conduct internal audits of an IT Service Management System (ITSMS) based on ISO/IEC 20000-1:2018. It is ideal for those working in organizations that implement, manage, or seek compliance with the standard.
Candidates must have the ISO/IEC 20000 Implementer Certified certification before applying for this certification.