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ISO/IEC 20000-1:2018 Lead Auditor Certified Expert (20000-LAE)

$180.00

The certification that validates your ability to lead, plan, direct and report audits of Service Management Systems in accordance with ISO/IEC 20000-1:2018, ISO 19011:2018, ISO/IEC 17021-1 and ISO/IEC 20000-6. The SMS lead auditor manages the audit program, directs audit teams, resolves technical disputes and issues the conformity judgments that underpin certification decisions, mastering the requirements of ISO/IEC 20000-1:2018 and those set by ISO/IEC 17021-1 and ISO/IEC 20000-6 for certification audits of a service management system.

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Description

Download the brochure certification in Spanish:

Clic here

Exam Details:

  • Exam Name: ISO/IEC 20000 Lead Auditor Certified
  • Exam Format: Multiple-Choice questions
  • Exam Delivery: Web-based (single browser), closed book, not outside assistant, timed.
  • Exam Duration: Once the exam begins, students have 60 minutes to complete the exam.
  • Number of Questions: 40
  • Passing Score: 70%
  • Available Languages: English/Spanish
  • ISO/IEC 20000-1:2018 Requirements
  • Key clauses and compliance requirements.
  • Audit Principles and Types
  • Fundamental concepts and different types of audits.
  • Audit Planning and Preparation
  • Steps to organize and prepare for an external audit.
  • Audit Execution
  • Conducting effective audits and gathering objective evidence.
  • Audit Reporting and Closure
  • Documenting findings, reporting results, and closing the audit.
  • Lead Auditor Competencies
  • Essential skills and responsibilities of a lead auditor.
  • Advanced Auditing Techniques
  • Best practices and methodologies for professional auditors.
  • Case Studies
  • Real-world scenarios and practical audit applications.

Who Can Get Certified?

This certification is designed for IT auditors, consultants, IT service managers, and professionals responsible for leading and conducting external audits of an IT Service Management System (ITSMS) based on ISO/IEC 20000-1:2018. It is ideal for individuals ensuring compliance, service quality, and continuous improvement in IT service management.

Candidates must have the ISO/IEC 20000 Internal Auditor Certified certification before applying for this certification.

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