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ISO/IEC 20000-1:2018 Implementer Certified (20000-IC)

$150.00

The certification that validates your ability to plan, implement, operate, maintain and improve a Service Management System (SMS) in accordance with ISO/IEC 20000-1:2018, the international standard for IT service management. ISO/IEC 20000-1:2018 sets the requirements for an organization to plan, design, deliver and improve its services consistently with the needs of the business and its customers. The 20000-IC leads that implementation: defines the SMS scope, establishes the service portfolio and catalog, agrees service levels, implements resolution, change and assurance processes, and measures performance to improve continually.

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Description

Download the certification brochure in Spanish:

Clic here

Exam Details:

  • Exam name: ISO/IEC 20000 Implementer Certified
  • Exam Format: Multiple-Choice questions
  • Exam Delivery: Web-based (single browser), closed book, not outside assistant, timed.
  • Exam Duration: Once the exam begins, students have 60 minutes to complete the exam.
  • Number of Questions: 40
  • Passing Score: 65%
  • Available Languages: English/Spanish
  • Introduction to ISO/IEC 20000-1:2018
  • Overview of the standard, its purpose, and benefits for IT service management.
  • Normative References
  • Key documents and regulations that support the implementation of ISO/IEC 20000-1:2018.
  • Terms and Definitions
  • Essential terminology used in the IT service management framework.
  • Leadership
  • The role of leadership in establishing and maintaining an effective ITSMS.
  • Planning
  • Developing a structured approach for implementing and managing IT services.
  • Support of the IT Service Management System (ITSMS)
  • Key resources, documentation, and processes needed for successful implementation.
  • Operation of the ITSMS
  • Managing and executing IT service management processes efficiently.
  • Performance Evaluation
  • Monitoring, measuring, and analyzing IT service performance for continuous improvement.
  • Improvement
  • Strategies for ongoing development and optimization of IT service management.
  • Internal Audit of the ITSMS
  • Conducting audits to ensure compliance with ISO/IEC 20000-1:2018.
  • Case Studies
  • Real-world applications and best practices for implementing an ITSMS.

Who is this Certification for?

This certification is ideal for IT service managers, consultants, auditors, process owners, and IT professionals looking to implement, manage, and optimize an IT Service Management System (ITSMS) based on ISO/IEC 20000-1:2018. It is also valuable for organizations seeking to enhance IT service efficiency and compliance.

Basic knowledge of IT service management is recommended. No prior certification is required.

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