Service Desk Certified Expert (SDCE)

$150.00

The Service Desk Certified Expert (SDCE) certification is designed to equip professionals with the skills necessary to manage and optimize IT service desks effectively. This certification covers a structured approach to incident and problem management, advanced technological tools, customer service improvement, and leadership in Service Desk teams. Participants will gain practical knowledge of best practices from day-to-day operations to continuous improvement, ensuring service delivery aligns with strategic organizational objectives.

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Download the certification brochure in Spanish:

Exam Details:

Exam Name: Service Desk Certified Expert (SDCE)
Exam Format: Multiple-Choice questions
Exam Delivery: Web-based (single browser), closed book, not outside assistance, timed
Exam Duration: Once the exam begins, students have 60 minutes to complete the exam
Number of Questions: 40
Passing Score: 65%
Available Languages: English/Spanish

Service Desk Fundamentals
Incident and Problem Management
Customer Service and Communication
User Experience and Self-service
Change Management and Security
Tools and Technologies (ServiceNow, Jira)
Continuous Improvement and Metrics
Leadership and Team Management
Case Studies and Real-world Projects

This certification is ideal for IT professionals managing or participating in Service Desk operations, Service Desk leaders and managers, IT consultants implementing Service Desk solutions, technical support engineers, and anyone interested in improving user experience in IT service delivery.

There are no formal prerequisites for this certification. However, it is recommended that candidates have a basic understanding of IT service operations and service desk management tools.

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Yenni Alvarado Electronic Engineer

Thanks to my role as a Scrum Master, I was able to advance in my professional trajectory and achieve successful outcomes. Becoming a Scrum Master was the catalyst that completely transformed my career!

Diego Romero Systems Engineer

Becoming an Ethical Hacker has been the key to opening doors to exciting professional opportunities and contributing to a safer digital world.

Catalina Durán Security Specialist

Thanks to this certification, I have been able to play a key role in protecting confidential company information and ensuring compliance with regulations. My career has experienced a significant boost, and I am thrilled about the opportunities that have arisen as a result.

Pablo Rosas Project Manager

Now, I have the ability to identify vulnerabilities, secure infrastructures, and provide confidence to organizations. Becoming an Ethical Hacker has been the key to opening doors to exciting professional opportunities and contributing to a safer digital world.

José Ariza Senior QA Specialist

Thanks to my certification as a Product Owner, I was able to stand out among other professionals and secure a job that I am passionate about.