ISO/IEC 20000 Implementer Certified

$150.00

The CertJoin ISO/IEC 20000-1:2018 Implementer Certified certification is designed to provide professionals with the knowledge and skills needed to implement, manage, and optimize an IT Service Management System (ITSMS) in compliance with the ISO/IEC 20000-1:2018 standard. This certification is ideal for individuals aiming to ensure regulatory compliance, continuous improvement, and high-quality IT service delivery within organizations.

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Download the certification brochure in Spanish:

Exam Details:

Exam name: ISO/IEC 20000 Implementer Certified
Exam Format: Multiple-Choice questions
Exam Delivery: Web-based (single browser), closed book, not outside assistant, timed.
Exam Duration: Once the exam begins, students have 60 minutes to complete the exam.
Number of Questions: 40
Passing Score: 65%
Available Languages: English/Spanish

Introduction to ISO/IEC 20000-1:2018
Overview of the standard, its purpose, and benefits for IT service management.
Normative References
Key documents and regulations that support the implementation of ISO/IEC 20000-1:2018.
Terms and Definitions
Essential terminology used in the IT service management framework.
Leadership
The role of leadership in establishing and maintaining an effective ITSMS.
Planning
Developing a structured approach for implementing and managing IT services.
Support of the IT Service Management System (ITSMS)
Key resources, documentation, and processes needed for successful implementation.
Operation of the ITSMS
Managing and executing IT service management processes efficiently.
Performance Evaluation
Monitoring, measuring, and analyzing IT service performance for continuous improvement.
Improvement
Strategies for ongoing development and optimization of IT service management.
Internal Audit of the ITSMS
Conducting audits to ensure compliance with ISO/IEC 20000-1:2018.
Case Studies
Real-world applications and best practices for implementing an ITSMS.

Who is this Certification for?

This certification is ideal for IT service managers, consultants, auditors, process owners, and IT professionals looking to implement, manage, and optimize an IT Service Management System (ITSMS) based on ISO/IEC 20000-1:2018. It is also valuable for organizations seeking to enhance IT service efficiency and compliance.

Basic knowledge of IT service management is recommended. No prior certification is required.

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